These Terms of Service govern the Felix AI Agent managed chatbot service (“the Service”) provided by flexchat, operated by AXP Systems Inc. (“Provider”), to the customer who purchases it (“Client”). By completing checkout, Client agrees to these Terms.
Provider will build, deploy, and host a custom AI chatbot widget on Client’s website. The Service includes:
| Setup fee (one-time) | CA$350 |
| Monthly service fee | CA$60 / mo |
The setup fee is due before deployment begins. The monthly fee is billed on the same calendar day each month, beginning on the deployment date. All fees are non-refundable for the current billing period.
Provider re-indexes Client’s website content once per calendar month; changes are reflected within a few business days of the scheduled re-index. On-demand refreshes are not included. Client may request an off-schedule re-index, which Provider will accommodate at its discretion.
The chatbot generates responses using artificial intelligence. Provider does not guarantee the accuracy, completeness, or appropriateness of any chatbot response. AI-generated outputs may contain errors. Client is responsible for reviewing chatbot performance and notifying Provider of any inaccuracies. Provider uses reasonable efforts to keep the widget available and to respond to support inquiries, but offers no uptime or response-time guarantee.
The chatbot routes certain queries to Client rather than generating an AI response — including queries regarding accreditation, regulatory compliance, or licensing; refund or dispute requests; and queries where retrieval confidence is low. Provider configures the routing; Client designates a contact to receive escalated queries and is responsible for answering them.
Client shall: (a) provide accurate, complete, and lawful source materials; (b) promptly notify Provider of material changes to content, pricing, or accreditation status; (c) designate an escalation contact; and (d) ensure the deployment complies with applicable laws in Client’s jurisdiction.
Provider’s total aggregate liability under these Terms shall not exceed the total fees paid by Client in the twelve months preceding the claim. In no event shall Provider be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, customers, or data. The chatbot provides no legal, regulatory, financial, medical, or accreditation advice; all outputs are informational only, and end users should verify critical information through official channels.
Client shall indemnify and hold harmless Provider from third-party claims arising from (a) the accuracy or legality of Client-provided source materials, (b) chatbot responses based on that content, or (c) Client’s breach of these Terms. Provider shall indemnify Client only for claims arising from Provider’s gross negligence or willful misconduct.
Client retains ownership of its source materials and of end-user conversation data, and grants Provider a license to use those materials solely to operate the Service. Provider retains all rights to its underlying technology, tools, and systems. Conversations are logged and available to Client on request; Provider may use anonymized, aggregated data to improve the Service. Provider handles end-user data in accordance with applicable privacy laws; Client is responsible for displaying appropriate privacy notices.
This Agreement has an initial term of four (4) months beginning on the date of purchase, and renews month-to-month thereafter.
After the initial term, either party may cancel with thirty (30) days’ written notice. If Client cancels during the initial four-month term, an early-termination fee equal to two (2) months of the monthly service fee (CA$120) is due. The setup fee and the fee for the current billing period are non-refundable.
Upon termination, Provider will deactivate the widget and delete Client’s knowledge base and conversation data within thirty (30) days; a data export is available on request.